FAQ

Our FAQ page contains answers to frequently asked questions about our products/services, policies, and other relevant information to help users find quick solutions to common queries.

QUESTIONS ABOUT

EMBROIDERY

Do you offer custom embrodiery?

Yes! We offer custom embrodiery to our customers. Please note, our minimum for embroidery is 48 pieces.

Can I mix and match style hats for embroidery?

Yes, but the minimum quality per style/color is 12 pieces.

(Example: 12 BLACK / 12 WHITE / 12 RED / 12 ROYAL)

How much does it cost to embrodier my logo?

Pricing will depend on your logo, position, size, and quantity. For a quote, please contact us for more information. To speed up the process, please attach your logo and specify the size and location.

Can I use my own embroidery file?

Yes! We allow our customers to use their own embroidery files for production. Please note, we are not responsible for any damages to the hat during embrodiery. If our machines break due to your file, the customer will be responsible for the damages as well.

Can I request my embrodiery files that I digitized with you?

All embroidery files created in our facility are property of HIMM INC, DBA: AcademyFits.

IF you would like the embroidery file, a one time transfer fee of $150.00 will be charged per logo. Please note, we do not share your files with anyone without your written permission. 

Can I provide my own hats for embrodiery?

Absolutely! We allow our customers to provide their own hats for embroidery.

Can you embroider on towels or jackets?

Certainly! We are able to embroider on towels, jackets, and most flat surfaces. If the material is very thick, we may not be able to embroider on the product.

QUESTIONS ABOUT

WHOLESALE

What is your minimum for wholesale pricing?

Our minimum is 24 pieces on our website. For in person purchase, the minimum is 48 pieces.

How do I get wholesale pricing?

Wholesale pricing is only provided to our wholesale customers. To apply, please fill out the form HERE.

Do you provide wholesale pricing on your website?

Yes! To purchase our products at wholesale pricing, please fill out our wholesale form. Once received, we will review your application and, upon approval, send an account activation email to the email address provided on the form.

Do you accept returns on wholesale purchases?

Wholesale and custom orders are FINAL SALE and no returns will be accepted, except in the case of receiving incorrect items. If there are any issues with your order, please contact us within 3 business days of receipt. Claims made after this period will not be accepted.

Can I mix and match styles to meet the minimum?

Yes! You can mix and match style hats at any quantites on our online store only. For in-person purchases, each product is sold by the dozen only.

Do you offer price breaks?

We provide price breaks for orders over 500 pieces. For additional information, please contact us.

QUESTIONS ABOUT

RETAIL ORDERS

Do you accept returns on retail purchases?

Retail customers may return their purchase within 30 days of receipt, provided that the items are in unworn, unaltered, and undamaged condition. Should the items be received damaged, please notify us within 7 business days.

Can I pick up my order at your location?

We do not offer pick-up options for retail orders at this time. Pick-up services are available exclusively for wholesale accounts. To receive your order, please select a suitable shipping method during the checkout process.

Can I recieve a discount for a large bulk order?

We do not offer special pricing for retail orders. However, we encourage you to apply for a wholesale account to access better pricing options for your business needs. Our wholesale program offers competitive pricing and other benefits that are designed to meet the needs of our business partners.

Do you have a retail store?

We do not currently have a retail store available for in-person purchases. However, you can browse and purchase our products online from our website.

Need Additional Help?

For complicated matters, please allow our team 1-3 business days to respond to your inquiry.

For general questions or concerns, our team typically responds within a few hours.

URGENT REQUEST?

GIVE US A CALL AT 323-305-3211.

YOU CAN ALSO EMAIL US AT INFO@ACADEMYFITS.COM.